4 Ways to Find out Why You’re Not Receiving Emails on Your iPhone


If you’re not receiving emails on your iPhone, it can be frustrating. After all, the iPhone is supposed to be a tool for getting information from people so that you can do things like read emails and respond to them. So how come I’m not getting any?

The short answer: there are a few things that can cause this problem and they range from pretty easy fixes to more involved ones that require a little bit of technical know-how.

There are a few things that can cause your iPhone not to receive emails.

  • Check your email settings.
  • Check your email account settings.
  • Check your iPhone’s settings for email accounts and network connectivity, including the following: Settings > Mail, Contacts & Calendars > Accounts > Add Account > Select Other (or select “Existing Apple ID”).
  • If you’re already signed in on an iOS device that has the same Apple ID as this one but doesn’t appear on a list of contacts or groups within Contacts app, then enter that name into the blank text box next to “Apple ID” and tap done.
  • You should now see all corresponding IMAP accounts listed under My Devices in your iCloud account portal (the first page of which displays devices). If not, try logging out of all other apps before trying again.
  • In order for these features to work properly with new emails being received through other means than push notifications (like Facebook Messenger), make sure they’re enabled under Settings > Messages & FaceTime> Send & Receive Messages.
  • To make sure you’re getting emails on your iPhone, there are a few things you can do. First, tap the Settings app, tap Accounts & Passwords and make sure Push is enabled. If not, tap Push and enable it. The next step is to repeat this process for each email account on your phone that is connected to push service (if applicable).

Check your Airplane/Do Not Disturb setting.

  • You can check your Airplane/Do Not Disturb setting.
  • Tap Settings > Airplane Mode, and make sure that it’s turned on (it should be green).
  • Tap Settings > Notifications, and make sure that Do Not Disturb is enabled (it will be grayed out). If this option isn’t available, you may need to turn off the feature by tapping Configure in the bottom right corner of the screen (or by turning off Scheduled).

Force quit the Mail app

First, force quit the Mail app by double-pressing the home button, then swiping up on the Mail app’s preview. The first option that appears will be “Force Quit.”

Tap it and your iPhone will close down all of its open apps with one tap (although this may take a few seconds).

If you still can’t receive emails on your iPhone after trying these steps, you should try resetting your settings to see if this resolves any issues.

Troubleshoot your email settings on your iPhone by checking a few things.

  • Check that your email account is configured correctly.
  • Check that your email account is connected to the correct server.
  • Check that your email account is configured to receive mail from Apple Mail, Gmail and Outlook on iOS devices.


We hope you’ve found some answers to your problems. If not, or if you’re still having trouble, contact AppleCare for assistance.

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